Know what your customers actually mean, with real AI
Reading through fifty reviews to find the one real problem is slow. Paste your reviews and get an AI-written sentiment summary, the themes customers keep repeating, and the specific issues worth fixing — grounded in what was actually written, not keyword counting.
Love this lamp, the light quality is excellent. The touch controls stopped working after two weeks, very disappointed. Cheap plastic base, wobbles a lot. Good light but the USB port failed after a month.
Sentiment: Mixed — strong praise for light quality, but recurring hardware reliability complaints. Themes: light quality, build quality, durability Issues: touch controls failing after ~2 weeks; wobbly base; USB port failures
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Frequently asked questions
What kind of feedback can I paste in?
Any customer reviews or feedback text — from your store, a marketplace, a survey, or support tickets. One review per line works best.
What does the analysis include?
An overall sentiment summary, the most common themes customers mention, and specific, actionable issues worth your attention — not just a positive/negative score.
Does it replace my own issue tracking?
No. AI-flagged issues are shown separately from your own manually-tracked issue list, which you fully control with Open/Investigating/Fixed statuses.
Is this a separate purchase from the rest of Saturnyx?
No — it is one of four tools included in the single Saturnyx AI Assistant subscription at $39 CAD/mo, alongside content repurposing, meeting notes and support replies.