Draft support replies with real AI, grounded in your own answers
Paste a customer message and get a helpful, on-brand reply written from your own answer library and policies — never invented. Messages that mention refunds gone missing, legal threats, or damage are caught by a deterministic escalation rule first, before any AI reply is drafted.
Q: Where is my order? A: Orders usually arrive within 3-5 business days. If longer, share your order number and we will investigate.
"My order still hasn't arrived after 10 days, can you help?" → "I'm sorry for the delay — orders usually arrive within 3-5 business days, so 10 days is longer than expected. Could you share your order number so I can look into it for you?"
Try it free — no account needed
Frequently asked questions
Will the AI make up policies I never wrote?
No. Replies are drafted strictly from your own answer library and policies — the system prompt explicitly instructs it never to invent facts, prices or policies you have not entered.
What happens with angry or legal-sounding messages?
A deterministic, keyword-based escalation rule catches those before any AI reply is drafted, flagging them for a human immediately — no AI call needed.
Do I have to build the answer library from scratch?
You start with a small example library you can edit immediately, and add your own questions and answers as you go.
Is this a separate purchase from the rest of Saturnyx?
No — it is one of four tools included in the single Saturnyx AI Assistant subscription at $39 CAD/mo, alongside content repurposing, meeting notes and review analysis.